Yes You Can Be Sued Over Negative Online Reviews

Recently an Arizona woman was sued over her negative online review after allegedly receiving poor service from a local repair shop. She was shocked to say the least that after exercising her right to free speech that she could become the victim of a lawsuit. The suit was eventually dropped, but I am sure it made some people wonder if they could be sued for posting a negative review online.

First, let’s talk about reviews in general. If you have good service or want to help out a local business, always consider posting a positive review on a site where they have a profile. Great places to write reviews include Yelp, Google+, Kudzu, and Facebook (business pages). If you have poor service or feel the need to write a bad review, I recommend attempting to resolve the issue first before going public. It can reflect poorly on the reviewer, especially if they have a pattern of only posting when they are ranting. And by the way, and great way to get the attention of a company for a customer service issue is Twitter, assuming they monitor Twitter. Twice in the past few years, I have had issues resolved with technology companies by addressing the issue on Twitter.

If you still feel that you want to write a negative review, the key to not getting sued is simply stating facts. If you have facts that you can back up, then you are simply stating such facts and sharing your experience. If your review turns into just a rant with false accusations, then you are approaching the area of slander, which a company can bring a law suit against you.

Speaking of reviews, if you enjoy reading our blog, feel free to write a positive review about AKA Internet Marketing.


All About Anthony

Anthony Kirlew is the Chief Marketing Officer at Infinion Marketing. He has nearly two decades of experience in the field of digital marketing. He launched his first SEO (Search Engine Optimization) Firm in 1999, and has worked with some of the largest brands online including The Knot and iUniverse.com. His resume includes founding several online businesses, as well as leading business development efforts for the Search Marketing Division of Web.com. He is a frequent guest blogger, speaker and author on topics related to Digital Marketing, social media, and website best practices.
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